Job Purpose:

• This role offers an opportunity to play a key role in both customer relationship management (CRM) and e-commerce development. You will be responsible for managing our CRM dashboard to cultivate CK Club member loyalty and managing the e-commerce platform to grow our online delivery service (CK GO).

Job accountabilities:

1. CRM

• Manage the CRM dashboard, monitor & ensure the campaign operates correctly & smoothly
• Implement engaging campaigns for CK Club members, including deals, surveys, and games.
• Provide exceptional customer service, resolving any issues that may arise.
• Analyse customer data and system capabilities to generate insights for the planning team.
• Secure licenses (when required) to conduct CRM campaigns.
• Assist in organizing promotional events to attract new customers.

1. E-COMMERCE

• Oversee the management and operation of the CK GO platform.
• Collaborate with partners and internal departments to maintain consistent and accurate representation of the Circle K menu on e-commerce platforms.
• Build and maintain positive relationships with existing e-commerce partners.
• Develop and execute effective communication strategies to promote e-commerce services, with a focus on CK GO.
• Lead and manage co-marketing campaigns with platform partners and product suppliers.

1. OTHERS

• Conduct market research and competitor analysis to stay informed of industry trends.
• Compose reports on campaign performance and business activities.
• Collaborate with line managers to enhance Circle K’s CRM and e-commerce platforms, aligning with strategic goals.

Job Requirements:

• Bachelor’s degree in Marketing or a related field.
• 1-2 years of experience in a relevant field. Project management experience is a plus.
• Good communication skills, written and verbal, in both Vietnamese and English, and a strong customer-oriented approach.
• Proficient in technology and comfortable navigating various software programs.
• Strong attention to detail and a commitment to accuracy.
• Creativity and ability to develop new ideas.
• Positive attitude, problem-solving skills, and strong work ethic with a high level of integrity.

Anh/chị quan tâm hoặc muốn giới thiệu ứng viên, vui lòng liên hệ trực tiếp phòng Tuyển Dụng & Đối Tác Nhân Sự bộ phận mình để được hỗ trợ hoặc thông qua email: [email protected]