INTRODUCTION

CK Club – Circle K’s owned app-based Loyalty Platform. CK Club is created by a group of Circle K Lovers to share interesting promotions and bonuses with like-minded people. 

BENEFITS
FOR MEMBERS

E-Stamp Collection

Tailor-made Promotions & Rewards

Membership Tier

Gamifications

CK GO Delivery

FAQ

GENERAL QUESTIONS

1. What is CK Club?

CK Club is a shopping assistant for loyal customers of Circle K Vietnam, guaranteeing to make your shopping experience at Circle K a pleasant one. If using CK Club, you will enjoy membership benefits and privileges when shopping at Circle K Vietnam stores.

2. How can I find my membership code on the app?

Open CK Club then click on “My ID” located in the bottom-middle of the home page to see your membership code.

3. Why don’t I receive OTP when registering/ changing my phone number?

Please check if your registered phone number is correct or not. If not, there might be an error from the mobile network provider you are using, please try again if you don’t receive the OTP, or call hotline 1900 3110 or visit Circle K Vietnam Fanpage for information support.

4. Why can't my phone number be registered?

You may have registered at CK Club before, deleted the app, downloaded and registered again within 24 hours. Please come back CK Club after 24 hours, filling required information and inputting OTP to access CK Club again.

5. Why am I not notified of new promotions?

At the main screen, you choose “More”, go to “My Page” section, choose “Settings“, go to and re-enable the notification mode from CK Club.

6. How can I receive notifications of new promotions via email or SMS?

At the main screen, you choose “More”, go to “My Page” section, choose “Settings“, go to and re-enable the notification mode from CK Club.

7. Power failure/ Lost internet connection

  1. Power failure: your transaction can not be completed on CK Club app
  2. Lost internet connection: your transaction information will be updated after POS is getting the internet connection back. However, you cannot redeem Coupons or Gifts at that time.

CK CLUB MEMBERSHIP

1. How can I upgrade to Gold member?

At main screen, choose “More”, go to “ My Page” then choose “ Membership status” to get information.

2. How can I collect points on membership card?

We do not have point collecting now. CK Club member will receive coupon or stamp card to get reward so customers do not need to collect points any more.

3. Why am I not be a Gold member although I purchased 30 times or purchased over 1,000,000VND?

You might have come to buy at Circle K store 30 times or over 1,000,000VND for more than 12 months. In the next 12 months from the day you become a gold member, if you do not come to buy at Circle K store 30 times or over 1,000,000VND, you will get downgraded. If not in the above cases, you should wait 24 hours from the last payment at Circle K stores for the system to update your points and activate Gold membership. If you still cannot see any changes, please contact our hotline 19003110 or visit Circle K Vietnam Fanpage for information support.

PERSONAL INFORMATION

1. How do I change my personal information?

You can change your personal information by going to “My Profile” in the “More” of the main screen, then click “Edit” in the top-right to start editing information and click “Save” to finish.

2. Why can’t I change my profile?

Please check your internet connection, and try again later. If you have tried again but still not succeeded, please contact customer service team of Circle K Vietnam via hotline: 19003110 or visit Circle K Vietnam Fanpage.

3. How to view my transaction history?

You can view your transaction history at Circle K by entering “My Profile” then click on “Transaction history” to check your transaction history.

4. How can I see what promotions Circle K offers?

You can view or use promotions that Circle K offers in “Home”, “Gift”,Promos” section at the bottom-right of the app screen.

5. Why I cannot find the promotion anymore?

Please check your internet connection, and try again later. Or the promotion has expired. You can refer to other promotions.

6.How can I find the nearest Circle K store?

You can find the nearest Circle K store by following these steps: Click on “More” -> click “Store Locator” -> Enter your address -> The app will automatically show you the direction to the nearest store.

CK GO DELIVERY SERVICE

1. How do I get a new password on CK GO?

If you forgot your password on CK GO delivery service or want to change a new password, go to “Login”, select “Forgot Password”. Then enter your phone number and receive the OTP to authenticate your account and change the password.

2. How can I check my order on CK GO?

Please contact Circle K Vietnam’s customer service department to check your order as soon as possible via hotline: 19003110.

3. What time does CK GO service operate?

Thank you for your interest in our delivery service. CK GO service operates from 7 AM to 9:00 PM.