Job Description

Job Title: [HCM] IT Service Assistant Manager

Department: IT

Reports to: IT Operations Manager

Working Location: Ho Chi Minh

I. ­­­­­­­­­­Job Purpose:  

  • To support IT Operations Manager in discharging his/ her duties and responsibilities on
    the IT Services function.
  • Leading the IT technical support team to provide excellent customer services and
    resolve the IT technical issues.
  • In charge of the IT Services team, and oversees all IT services activities in the
    department on the daily basis.
  • Interacts with internal users of all levels to help resolve IT-related issues and provide
    advices / solutions in a timely manner.
  • Follow up with internal customers to identify areas of improvement.
  • Builds and maintains good relationship with IT service providers and manages the
    hardware and software products support and maintenance.
  • Provide timely services level analysis to top management base on systematic tools or
    programs.

II. Job Accountabilities;

  • Manage the technical, admin and services team and evaluate performance.
  • Act as the main IT contact person for any escalation of user service support issues and
    provide consultative advices to all level of users.
  • Contribute to improve customer support by actively responding to queries and handling
    complaints.
  • Monitor and evaluate current system problems in business process and the retail POS
    system.
  • Provide IT service to all departments in the Corporate.
  • Supporting members in IT department to solve user problems.
  • Monitoring working schedule of IT members in department.
  • Coordinate with IT members to implement and manage IT projects.
  • Ensure all procedures related to Information & Communication Technology and data
    security/integrity is being followed.

III. Qualifications:

  • Degree/Diploma in IT / Computer System / IT Technology
  • Minimum 5 years relevant working experience, Help Desk experience is an advantage
  • Having a rich hand-on experience in management of IT Infrastructure (medium/big
    scale) and deployment of IT Projects.
  • Knowledge about retail business process is an advantage
  • Good spoken and written English skills are essential
  • Good interpersonal skills, resourceful with positive working attitude
  • Able to work proactively and under pressure. 5-10 years of experience in implementing
    and managing the Information System (medium and large scale).
  • Ability to analyze and troubleshoot risk. Having expertise in troubleshoot and resolve
    problems relating to IT Infrastructure.
  • Deep knowledge and hand-on experience in ITIL, Cloud technology, AD, Office 365,
  • Network Security, VMWare, Routing, Switching, Firewall, SAN, NAS, Backup
    system…

IV. Application instructions:

Send directly via e-mail: ha.huynhngocvan@circlek.com.vn

V. Contact:

Phone number: (028) 3620 9017 (please contact Recruitment team)

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