I. Job Purpose:  

• Handling and managing CRM for smooth and effective activities and effectively following Circle K brand guidelines and requirements.

II. Job accountabilities.

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition
• Assist the branding team in providing a consistent user experience across all CRM touchpoints.

III. Job Requirements:

• Proven work experience as a CRM Manager or similar role
• Solid background in customer acquisition strategies
• Technical expertise with CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• BSc in Marketing or IT or relevant field.

IV. Application instructions

Send directly via e-mail: ha.huynhngocvan@circlek.com.vn

V. Contact

Human Resources Department – Phone number: (028) 3620 9017 (Ext 191)